Privacy Policy

This Privacy Policy was last updated on January 29, 2025 and applies to citizens and legal permanent residents of the United Kingdom.

Last Updated: January 30, 2025

1. Introduction

Welcome to Lejwana Ltd (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our diamond consultancy services, website, and related applications.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide to us, including:

  • Name and contact details
  • Business information
  • Professional credentials
  • Financial information for transactions
  • Communication preferences
  • Authentication credentials
2.2 Business Information

For our consultancy services, we may collect:

  • Diamond inventory data
  • Market analysis preferences
  • Trading history
  • Business performance metrics
  • Supply chain information
  • Client portfolio details
2.3 Technical Information

When you use our website and digital services, we automatically collect:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Time zone and location
  • Usage patterns and preferences
  • Cookies and similar tracking technologies

3. How We Use Your Information

3.1 Primary Uses
  • Providing diamond consultancy services
  • Market analysis and reporting
  • Authentication and valuation services
  • Client communication and support
  • Account management
  • Transaction processing
  • Service optimization and personalization
3.2 Secondary Uses
  • Market research and analytics
  • Service improvement
  • Trend analysis
  • Industry insights development
  • Regulatory compliance
  • Security and fraud prevention

4. Information Sharing and Disclosure

4.1 With Your Consent

We share your information with:

  • Authorised business partners
  • Service providers
  • Professional advisors
  • Regulatory bodies (when required)
4.2 Legal Requirements

We may disclose information:

  • To comply with legal obligations
  • To protect our rights and property
  • To prevent fraud or illegal activities
  • In response to legal requests
  • For regulatory compliance

5. Data Security

5.1 Security Measures

We implement industry-standard security measures:

  • Encryption protocols
  • Secure data storage
  • Access controls
  • Regular security audits
  • Employee training
  • Incident response procedures
5.2 Data Protection

We protect sensitive information through:
Multi-factor authentication
Regular backup procedures
Disaster recovery planning
Vulnerability assessments
Security monitoring

6. Your Rights and Choices

6.1 Access Rights

You have the right to:

  • Access your personal information
  • Request data correction
  • Opt-out of marketing communications
  • Delete your account
  • Export your data
  • Limit data processing
6.2 Control Options

You can control:

  • Communication preferences
  • Data sharing settings
  • Cookie preferences
  • Marketing preferences
  • Account settings

7. Data Retention

7.1 Retention Period

We retain your information:

  • As long as necessary for service provision
  • As required by law
  • As needed for business purposes
  • According to industry standards
  • Based on contractual obligations
7.2 Data Deletion

We securely delete data:

  • Upon your request
  • When no longer needed
  • After retention period expiration
  • Following regulatory requirements

8. International Data Transfers

8.1 Cross-border Transfers

We may transfer data across borders with:

  • Appropriate safeguards
  • Legal compliance measures
  • Data protection agreements
  • Security protocols
  • Privacy shields

9. Children’s Privacy

We do not knowingly collect or process personal information from individuals under 18 years of age. If we become aware of any such data collection, we will take steps to delete the information promptly.

10. Cookie Policy

10.1 Cookie Usage

We use cookies for:

  • Essential website functionality
  • Performance monitoring
  • User experience improvement
  • Analytics and statistics
  • Security enhancement
10.2 Cookie Control

You can:

  • Manage cookie preferences
  • Delete cookies
  • Block certain cookies
  • Opt-out of tracking

11. Changes to Privacy Policy

11.1 Policy Updates

We may update this policy:

  • To reflect service changes
  • For legal compliance
  • To enhance protection
  • To improve clarity
  • Based on user feedback
11.2 Notification

We will notify you of significant changes through:

  • Website announcements
  • Email notifications
  • Account alerts
  • Service notifications

12. Contact Information

For privacy-related inquiries or concerns:

  • Lejwana Ltd
    Address: 63-66 Hatton Garden, London, EC1N 8LE
    Email: compliance@lejwana.com

13. Compliance

13.1 Regulatory Compliance

We comply with:

  • General Data Protection Regulation (GDPR)
  • Local data protection laws
  • Industry standards
  • Professional regulations
  • Security requirements
13.2 Industry Standards

We adhere to:

  • Diamond industry best practices
  • Information security standards
  • Professional ethics guidelines
  • Trade regulations
  • Quality assurance standards

14. Dispute Resolution

14.1 Resolution Process

For privacy disputes:

  • Contact our privacy team
  • Submit formal complaints
  • Request mediation
  • Seek legal remedies
  • Access appeal procedures
14.2 Governing Law

This privacy policy is governed by Botswana and United Kingdom law and shall be interpreted accordingly.